Shipping Terms and Conditions
Shipping Terms and Conditions
Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges. Shipping rates are:
Shipping costs are calculated at checkout.
Aerosol Shipping this option must be selected at checkout if your order contains Aerosol products.
Collection from our Outpost 31 store FREE
Local delivery is Free (when this option is available) on orders over £5 and when available for addresses with a Whitby postcode.
Outpost 31 Ltd will endeavour to deliver product to the Customer as soon as possible.
Once your order has been placed and the all of the product are in stock, it can take 3-5 working days to bill and ship.
Please Note that a 'Working day' means Monday, Tuesday, Wednesday, Thursday or Friday that is not a Public or Bank Holiday.
If an item is on a 'Preorder', then we will despatch that item once it's released. Should your order contain both 'Preorder' and 'In-Stock' items, they will be despatched when the item(s) are ready to ship.
All deliveries will be made to the address that the Customer gives for delivery of the product.
Outpost 31 reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, Outpost 31 Ltd will inform the Customer as soon as possible.
Outpost 31 will not be liable to the Customer in the event that Outpost 31 is prevented by circumstance from delivering product that the Customer has ordered.
The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities.
Free Shipping Terms and Conditions
We often run Free Shipping promotions, which you can usually qualify for by spending a certain amount with us or entering a special coupon code at the checkout. However, each Free Shipping promotion has its own terms and conditions. Meanwhile, certain products, such as heavy, bulky items and aerosols are not included in these promotions.
Our Free Shipping promotional terms and conditions include:
The promotion must be claimed within a single order of goods that are priced at £50 or more for a UK destination. This will be applied automatically at the checkout.
Currently the free shipping promotion is not active.
The promotion will comprise free standard shipping on qualifying orders.
Bulky items, clearance items, aerosols, and liquids over 150ml are excluded. What constitutes a bulky item shall be at Outpost 31 Games discretion.
Regretfully we are unable to offer free shipping under this promotion to destination addresses in China, Japan, and Hong Kong.
Courier shipping upgrades remain at the standard price.
There is no cash alternative.
Please note that during a free shipping promotion, due to the large influx of orders, order processing times may be slightly impacted.
Part Shipped orders
We try and get all products to you as soon as possible, occasionally at our discretion, we will "Part Ship" orders to you to get the majority of your order to you as soon as possible. We will make a judgment on each order that has outstanding items and refund an item that is released but unavailable. If the item can be reordered we will attempt to bring it back into stock but it means that orders are not held up.
EUROPEAN SHIPPING FEES
Outpost 31 Games will ship to most European Countries.
Shipping cost are determined on a per order basis.
Please choose the Shipping Quote option at checkout we will get the best possible quote for your products and email you with the final shipping costs.
Once agreed this cost will be added to your final order total.