FAQ and Stock Levels
Stock Levels: Please read before placing your first order!
We do not hold a huge amount of stock and do NOT operate a live stock system. The items that state 'Product will ship within 10 working days' are items we can sell as a retailer for those manufacturers. It does not mean we have it in our warehouse ready to ship, and it is better to assume we do not have it in stock when ordering from us. We order every Monday from our suppliers and dispatch by the end of the same week we order.
Items that are not labelled 'Product will ship within 10 working days' are usually in stock and ready to ship . These will be shipped either the same or next working day, depending on time of ordering. If your order contains any other items that are not ready to ship we will not split your order and will hold the full order until we have all items in stock. if you want your ready to ship items sent straight away, please place a separate order for those items.
The pre-order and new release stock levels as the numbers we have been allocated and ordered with the manufacturer available for us to ship according to the release dates.
This enables us to keep our costs down and our discounts high. We order from our suppliers on the Monday of every week and usually dispatch orders to customers that are waiting for re-supplies on the Thursday or Friday of the same week.
We will only get in touch if there is a delay with an item at the supplier or manufacturer.
How long will it take to process my order?
This does depend on if we have it in stock or not. If all your ordered items are in stock we will aim to dispatch your order within 1-2 working days of receiving your order and will send email confirmation to let you know when it has been dispatched. If any of your ordered items are out of stock we will order them from our supplier at the earliest opportunity, this is usually on a Monday morning. The majority of orders from our suppliers arrive on Thursday or Friday of the same week and we will aim to ship it out to you within 24 hours of the supplier delivery arriving with us.
Please keep in mind that we are a small independent retailer and as such we do not keep tens of thousands of pounds worth of stock on our shelves waiting for orders to come in. Doing this saves us money and we are then able to pass this saving onto you the customer enabling us to sell at up to 20% off RRP. It is there for better to assume we will not have it in stock and that we will need to order it.